Login
Sign Up
Features Software Pricing Contact Us
English
English
Login
Sign up

I HAVE AN UNRECOGNISED CHARGE ON MY ACCOUNT

If you have an unrecognised charge on your card from https://www.scanguard.com or antivirushelper.com and feel that you didn’t make this payment, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.

Sometimes charges appear on your statement s few days after the purchase was made, addon charges may be grouped together in a separate charge, or your subscription may have automatically renewed.

Please email unrecognised@scanguard.com and we will investigate the charge and refund appropriately.

Always double-check with members of your household, or anyone with access to your payment method, to ensure they haven’t purchased our services without your consent.

You can review past charges and print receipts or invoices from your billing history page.

Please review your subscription and payment information to see what charges you may be incurring and which credit card they are charged to.

STEPS TO HELP US LOCATE YOUR CHARGE:

Our team will need the following information to locate a charge:'

  • Last 4 digits of the charged card
  • Name embossed on the card
  • Address the card is registered to
  • The date and the amount charged

Email: unrecognised@scanguard.com

SCANGUARD ANTIVIRUS 2019

At SCANGUARD we believe that everyone should be able to run a free antivirus scan allowing you to quickly identify malware, or privacy concerns that may be hiding on your computer.

FREE ANTIVIRUS SCAN

Once downloaded, just register for free inside our app and in a matter of minutes your free smart scan will begin using our latest antivirus definitions. The smart scan will highlight any malware, PUAs, privacy concerns and also show you some recommendations to improve the performance of your computer.

100% Free Diagnostic Scan

After the scan we will assist you to resolve any issues located for free and you will also have the option to upgrade to our premium antivirus which will automatically block harmful threats & viruses instantly in real-time.

At Scanguard your protection is our priority

© 2020 Scanguard. All rights reserved.

Step 1 Open Once your free download has completed, click “Scanguard.exe” in the bottom corner
Step 2 Allow When prompted click “Yes” to allow Scanguard to install
Step 3 Install The Scanguard app will launch, click “Install” and follow the instructions provided